Increasing productivity and reducing risk with intelligent automation
MMC’s handwritten application process for onboarding investment clients was causing major bottlenecks. With thousands of clients going through the process every month, it was difficult to track issues and introduced a significant amount of risk.
According to MMC’s CIO, Craig Richardson, it was critical they find a new solution. “A change was needed to not only streamline the onboarding process but also to reduce risk and waste, as well as improving overall auditability. Dealing with external systems to retrieve data meant double handling of material from a user’s perspective, and introduced risk and training issues due to the number of systems we integrate with.”