Christchurch International Airport Improves Documentation and Standardizes Process Knowledge

Nintex Promapp® Smooths Transition to New ERP System

As CIAL transitioned to a new ERP system, Nintex Promapp® was used to define processes and identify gaps between current and future practices. During the initial key user training phase, CIAL used Nintex Promapp® to document processes, which were further developed in the key user testing phase. Once end-user training arrived, the processes in Nintex Promapp® were well-tested and accurately represented the new methods for performing tasks.

CIAL leveraged Nintex Promapp® to empower the organization with a centralized knowledge base that teams had ownership of, allowing for adjustments as necessary. The central repository of information assisted with change management, enabling staff to seamlessly transition to the new ERP system with consistent, standardized processes. Nintex Promapp® also streamlined communication, notifying staff members whenever processes were changed.