ACC New Zealand establishes single source of truth with Nintex Promapp®

After analysis of potential tools, the decision was made in early 2017 to deploy Nintex Promapp®. To ease the transition to the new platform, Nintex Promapp®’s deployment followed a phased approach that involved initial design, rollout, and then full production. Initial testing was completed by a small team before the platform was made more widely available. Key processes were then documented and refined within Nintex Promapp®.

With Nintex Promapp® deployed and fully functional, significant benefits were quickly noted. Processes were handled in a consistent way which lead to improved levels of service for clients – a critical factor when you consider that the organisation’s 3,500 staff are actively processing more than two million claims each year. Using Nintex Promapp® has also provided the opportunity for staff members to take ownership of processes, with the ability to make changes as required and answer questions from other staff as they arrive. The ACC now has more than 1,230 content pages included process, policy and service types fully documentation and operational in Nintex Promapp®.