Putting time and talent back into patient care
University of Maryland Upper Chesapeake Health (UM UCH) strove to streamline operations to ensure continued high-quality patient care while continuing to grow the organization. However, their process for onboarding new employees and for closing accounts when an employee left the organization took “an inordinate amount of IT staff time and attention,” says Rick Casteel, Vice President of IT.
“We saw that by automating account creation, deletion and the steps in between, we could ensure that we handle the whole process in a consistent fashion, minimize the risk of human error and free up IT staff for more valuable tasks,” Casteel says.
Less time on taxing administration, more time on priority work
Using Advanced Workflow, UCH employees spend fewer hours on labor-intensive tasks such as onboarding. An HR employee takes 10 minutes to fill out a single form and electronically submit it, triggering the new employee’s account, granting hospital access and populating the employee’s SharePoint user profile.
By automating the process, employees have time for other work-related activities. “I can now reassign network administrators from account creation to more strategic tasks that can have a greater positive impact on UCH patrons,” Casteel says. “The more opportunities we give employees to put their time and talents toward patient care, the better we can support the health of our community.”
