Customer Support Engineer (Japanese Speaker)


About Nintex

Nintex is the world leader in Process Management and Automation, and we were recently recognised in the top 10 of Australia’s Best Places to Work for 2020 (lucky number 8 to be precise!). Not only do we have a state-of-the-art SaaS platform that improves the way people work, we're also committed to providing an inclusive environment for all our employees. 

More than 8,000 clients across 90 countries use the Nintex Platform to accelerate their digital transformation journeys by quickly and easily managing, automating and optimising business processes. 

About the team

Our Melbourne office is our largest engineering hub; bringing together talented technical experts to develop the next generation of the Nintex platform. We pride ourselves on having a great culture and a focus on continuous innovation. Not to mention we're all about the cool tech. So, if you're interested in being part of creating the future of our product, then please keep reading.  

About the role

Our award-winning customer support teams are on the front line of technical support for Nintex. Joining us as a Customer Support Engineer you will be providing top-notch technical support and focusing on the overall success of Nintex’s customers and partners. You’ll be collecting all the necessary data to effectively troubleshoot and understand how the customer is using our products.

We strive to provide the highest possible level of service for our customers and partners, so you’ll be ensuring that all SLA’s are met whilst making sure that each engagement is a genuinely helpful and positive interaction. In addition to being customer facing, you’ll also be interacting on the daily with our sales, customer success, and engineering teams, so a collaborative approach is a must.

This role will be focusing a large amount of time on supporting our Japanese customer and partner base, so we do require that you be able to speak fluent Japanese.

Please note – due to the effects of COVID-19 we are all (Nintex globally) working from home at this time. Once we get to a point where it’s safe for us to return to the office, we’d love to see you there. Until then you’ll need to be ready and able to work remotely!

About You

  • Bachelor’s in computer science/Engineering or equivalent experience.
  • 3+ years’ experience in a customer support role providing technical support in a SaaS organization
  • Experience in administration of Microsoft SharePoint (must have)
  • Microsoft certification in cloud technologies
  • Demonstrable experience in (HTML, CSS, REST, JAVA, .NET)
  • SQL developer experience - understand stored procedure, database design

What's in it for you?

In addition to a highly competitive salary and benefits package, you'll work alongside inspiring colleagues and a leadership team that genuinely cares. We do our best to support our employees in their career journey. This includes providing benefits that matter, such as flexible work arrangements, paid parental leave for primary and secondary carers, employee assistance programs, discounts on gym memberships and across life's essentials. Not to mention, we have a pretty cool office with all the frills, including unlimited snacks, Friday night drinks and monthly breakfasts.