Improve your customer support and engagement with automation
Communicate with customers through multiple channels
New customer engagement channels, social media, and new device form factors have presented both challenges and opportunities for most customer-facing organizations. Businesses need a system that can take customer communications from a variety of channels and flow them into a single system which will allow the business to analyze, understand, and process data in the appropriate way, whether that is using AI or humans.
- Omni-channel integration
- Use our administration portal to configure channels for inbound communication (email, forms, Twitter, WhatsApp, etc).
- Reduce case resolution time
- Leverage machine learning to automate the next best action to take with customer enquiries, and route to the appropriate parties.
- Better, more consistent customer engagement
- Communicate easier with your customers wherever they are comfortable to quickly resolve their problems.