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Enhancing customer experience with Nintex
Providing customers with answers and solutions when they need help as fast as possible makes all the difference. Quaker Houghton, the global leader in industrial process fluids, applied Nintex to do just that.
Sales and service personnel send customer samples to Quaker Houghton’s 20+ labs to analyze and resolve customer problems—but those reps needed a better, faster way to know which labs should receive their samples – and a method for tracking, approving and reporting on the work activities. On this episode of Workflow Wonders, Jessica Bijlemeer-Kroon and Teresa Fisher, will share how they used Nintex Forms and Nintex Workflow to automate the process of initiating lab requests and determining which lab is most appropriate for any given request and then assigning tasks to specific associates.
Jessica and Teresa also discuss how they addressed both the business and technical needs with Nintex – producing a better and faster customer experience, while saving 200 hours in administrative time.
SharePoint Architect, Quaker Houghton
Service Chemist, Quaker Houghton
Corporate Marketing Manager, Nintex