Process automation is crucial to positive customer experiences and digital transformation. Yet breakdowns in processes like service scheduling, pricing and returns derail customer journeys. Automating these processes enables businesses to avoid common process pitfalls and continue delivering excellent customer experiences.
Forrester’s report, “Refocus Process Automation to Rescue Your Digital Transformation” highlights a new generation of digital process automation practices, and the steps businesses can take to adopt them.
Read the report to uncover:
- Four steps to process automation for better customer journeys
- Who should own process improvement and who should provide support
- The vendors and platforms leading the way in process automation solutions and software