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High-performing, revenue-generating contact centers
A guided RPA approach to the high-performing contact center
Contact center leaders often struggle with issues such as: agents not performing well despite extensive upfront training, insufficient agent upsell or cross-sell, and complex customer service calls that burn out agents and frustrate callers. These issues can create high turnover, customer dissatisfaction, and missed opportunities for new revenue.
Watch this information-packed webinar, where we will explore how guided robotic process automation (RPA) can train agents in real time when they need it, resulting in improved customer satisfaction, elevated employee morale, and better sales revenue.
In this session, you will:
- Gain insight into common contact center challenges, along with best practices for overcoming them
- Understand how guided RPA can revolutionize your employee training, selling, and customer service processes
- Discover how two organizations successfully used guided RPA to accelerate new hire learning and to improve agent upsell.