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Automation in the Age of COVID: State & Local Governments

How three governments reimagined workflow during a pandemic

With increased funding available through the CARES Act, COVID-19 has spurred governments everywhere to reengineer processes and redesign the way they get things done. The pandemic has propelled digital transformation efforts, and it has already led to major changes in how governments engage with constituents and deliver crucial citizen services.

Automation plays a key role in supporting governments transform their own internal operations as well. In this 30-minute on-demand webinar, we profile three different public sector organizations and how workflow automation helped them meet the unprecedented challenges of COVID:

  • One large state agency automated processes to expedite delivery of millions of dollars in CARES Act benefits while reducing errors.
  • One populous county designed new workflows to collect and distribute vital PPE to local public health facilities.
  • One major city transformed its Emergency Operations Center in a matter of days, automating and virtualizing key processes to support public safety.