Professional Services
Nintex offers a full suite of services, training, and support resources designed to drive business outcomes and promote rapid adoption of K2 Software.
Overview
Nintex provides a range of professional services to help you at every stage of your digital transformation journey with our industry-leading process automation software.
Role-based consulting
With a proven track record of driving business outcomes, our Consulting team members are here to help your team achieve business outcomes faster.
Packaged services
Partner with our Packaged Services team to augment your development or infrastructure teams with help when you need it.
Managed services
Avoid outages and eliminate the need to staff your support team by leveraging our automation experts.
Role-Based Consulting:
Accelerate success with rapid application development
You have a vision for where you want to go with your investments in K2 Software, and it is our mission to help you get there. Our Consulting team can take the reins on your entire project or offer expertise in specific functional areas.
Solution delivery and enhancements
- Agile-based development of enterprise solutions and enhancements
- Discovery sessions to understand goals and requirements
- Build relationships and reduce risk
- Clearly define scope, duration, and cost
- Development packs available
Solution migrations
- Upgrade solutions to newer versions/capabilities included within the Nintex Process Platform
- Move on-premises solutions to the cloud
- Re-platform solutions on legacy systems such as Lotus Notes, InfoPath, and MS Access
- Includes scoping and assessment
Center of Excellence (COE)
- Establish an efficient delivery ecosystem
- Define and implement governance and operations
- Onboard and enable citizen developers quickly
- Drive productivity and achieve ROI
Enablement
- Instructor-led training customized to meet customer needs
- Mentoring new developers to build first application
Packaged Services:
Get on the path to success with K2 Software
Get services on your time and budget from K2 automation experts who part of our Packaged Services team. Sign up for a customer success pack to get the services you need before, during, and after launch.
Program includes
- Installation and setup
- Planning, design, and development
- Testing and assessment
- Logging and troubleshooting
- Security and administration
- Operations management
- Application deployment
Solutions assessment package
- Identify performance issues and propose remedies
- Align investments against best practices and guidelines
- Solidify design and architecture
Technical advisory services*
- Architecture and solution planning and design
- Troubleshooting and debugging assistance
- Security audits
- Operations management guidance
- Application deployment guidance
- Answer “how to” questions
- Establish new integrations
- Environment assessments and health checks
- Build proof-of-concepts (POC)
- Assist with solution regression testing
Managed Services:
Extend your IT team with proactive application management
Extend your end-user support and reduce application outages with second-level support from our automation experts. We proactively assist you with regular application health and error-monitoring, end-user education, and regular service improvements.
Premium package
Extend your support team with ongoing, proactive assistance from our experts to ensure the stability and up-time of your K2 applications.
Standard package
Extend your support team during the most crucial times – when issues arise and/or during deployment cycles.
K2 site reliability
Extend your support team by leveraging the expertise of our automation experts to troubleshoot and resolve K2 Software site issues. Our experts proactively assist you with regular system health and error monitoring, end-user education, and regular service improvements. This service will avoid platform outages and eliminates the need to staff support teams with high-end system engineers to handle K2. We maintain your defined support level agreements and keep management updated with regular reports.
Add-on services – application management
- 24x7 assistance on P1 critical incidents
- Application enhancement
- New application development
- Applications performance and load testing
- Additional application intake
Add-on services – site reliability
- Disaster recovery assistance
- Global support
- Customer-initiated data recovery (point in time)
- Data restoration impact investigation
- Installation and configuration of K2 environments
- Migration of K2 database/s to Azure
- Configuration of additional integration points
Let’s talk
Do you have questions or want to know more about our platform, products, and pricing? Fill out the contact form and we will contact you soon!
