Quick and accurate data entry frees up valuable time for New Bedford employees
New Bedford Corporation faced the daily task of tediously entering patient care data into their Vitera Intergy Practice Management application by hand. Every week, thousands of medical charges – records with up to 40 different pieces of information including name, address, and specific treatment – from New Bedford’s 50 healthcare provider-customers were received, keyed into Intergy, and cross-checked for accuracy and insurance information. In doing so, the company risked keying errors, delays, and the legal implications inherent in handling sensitive medical information, not to mention the cost of employing workers to perform the job.
“It was a manual process, but for us, it’s not simply about entering information,” explains Jonathan Ferrell, president of New Bedford. “Sometimes the patient’s demographic information does not exist in our database and we need to request it from the provider. Sometimes we receive duplicate charges or tracking charges that shouldn’t be billed to insurance at all. There are decisions to be made along the way.”
After a careful evaluation of effectiveness, ease-of-use, and value, New Bedford Corporation chose Nintex RPA to automate their billing-data entry, which dramatically improved their productivity.
