McDonald’s Improves Employee Management, Decreasing Reliance on HR Team

Nintex Promapp® helped the restaurant chain manage its New Zealand employees and store process information

Despite having a dedicated tool for managing employment issues, McDonald’s New Zealand lacked dedicated processes. The absence of processes caused issues for the human resources team, which had to balance requirements for all 152 New Zealand restaurants and the daily needs of 9,000 employees. It was also difficult for the company to keep up with the extensive documentation necessary for compliance with regulations for hiring, dealing with misconduct and other issues. McDonald’s HR team needed a way to develop processes and simplify regulation compliance. The solution had to be simple to ensure adoption at every location, so McDonald’s turned to Nintex Promapp®.

Company
McDonald’s New Zealand
Website
Industry
Retail
Country
Capabilities Used
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Who they are

McDonald’s New Zealand opened its first fast food restaurant in 1976 in Porirua. Today, there are 152 McDonald’s restaurants across New Zealand, drawing in one million visitors per week.

What they need

A central repository for process and form information, consistency across restaurant locations and process mapping software to reduce reliance on busy HR teams.

How they dd it

Tapped Nintex Promapp® as a process management tool and an accessible central storeroom for process information.

Improved Process Management Eases HR Burden and Simplifies Compliance Tasks

The human resources team at McDonald’s New Zealand implemented Nintex Promapp® to improve employee management processes. The simple software allowed McDonald’s to keep processes, work instructions and relevant documents in one location. Nintex Promapp® also acted as an easily searchable repository for all process-related information, including full process history and change logs with details about each revision.

Nintex Promapp® enabled McDonald’s to respond nimbly to legislation changes across its 152 New Zealand locations. The process management software enables real-time process changes online, which is beneficial for legislation changes. Nintex Promapp® has improved efficiency across every McDonald’s location, opening access to process information, decreasing reliance on HR teams and simplifying legislation compliance. While Nintex Promapp® was originally implemented for employee relations, its success has made the software likely to expand into other HR applications within McDonald’s New Zealand.

We often hear that people feel more confident dealing with the employee matters and they know where to go for information. This is all possible thanks to Nintex Promapp®
Josephine Knowles HR consultant, McDonald‘s

Finding success

152

Restaurants’ HR requirements balanced through Nintex Promapp®.

Decreased reliance on the HR team.

Simplified compliance with changing legislation.

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