ITAC deliver design-build excellence with a process-driven mindset

A trademarked methodology for excellence

Assured Project Management, or APM®, is ITAC’s proprietary process for delivering successful capital projects, which has been tested and refined over three decades. ITAC’s guiding principle is to provide its clients with a design-build process free of surprises in budget or schedule – and following its industry-leading methodology correctly is imperative to achieving this goal. The company also faced a common challenge for any growing business: how to train new hires in company processes and procedures quickly.

The design-build company had documented many processes but didn’t have a standardized or centralized repository – some stored in binders, some in email, and some in their employee’s head from years of experience. Knowing the significance and amount of institutional knowledge that needed to be documented and centrally located, ITAC began looking for a process management application.

Ann Coker, Director of Project Accounting and Processes at ITAC, began evaluating process management tools. The organization’s engineering team liked the use of process maps, so they explored using Visio, but ultimately found it too tedious and clunky to use. Then came Nintex Promapp®.

1100

process mapped

Aligns and supports company’s Assured Project Management methodology

500

processes published

Company
ITAC
Website
Industry
Construction
Country
Capabilities Used
Process Mapping

Who they are

ITAC serves Process & Industrial clients with integrated design-build services for complex capital projects. Headquartered in Chester, Virginia, ITAC is an ENR-Ranked Top Design Firm with over 30 years of design-build experience, a nationwide footprint, and 450 employees operating from 6 offices in the Mid-Atlantic and Southeast regions.

What they need

ITAC needed a centralized and digital solution for process management to help onboard new hires and ensure institutional knowledge is retained as the company grows.

How they did it

Using Nintex Promapp®, ITAC has published over 500 processes and mapped a total of 1100 processes. The efforts also support the company’s Assured Project Management (APM®) process that distinguishes ITAC from its competitors.

The How of APM®

Once ITAC selected Nintex Promapp, Coker and her team began the process of rolling it out across the business. They developed an implementation plan, starting with training a group of 25 employees representing each department. Then they dove into the “low-hanging fruit” processes: time sheets, PTO requests, etc.

So far ITAC has mapped over 1100 processes and published nearly 500 processes with Nintex Promapp®. The company is constantly adding more processes to map or revisit depending on priorities. The entire company has access to view processes in Nintex Promapp®, and ITAC’s department leaders have also bought in – supporting its adoption and sharing positive feedback. Learning how to use the tool is part of the company’s new hire onboarding training and used throughout the process. ITAC’s managers appreciate how valuable Nintex Promapp® is for helping educate the company’s new starters.

Introducing Nintex Promapp® also aligned perfectly with ITAC’s APM® methodology – a critical component to the organization’s culture. Every employee is trained on APM® and understands its significance. Now, Nintex Promapp® is part of that process.

APM is how we deliver the level of excellence our clients expect every time. And Nintex Promapp® is the how of APM.
– Ann Cooker, Director of Project Accounting and Processes at ITAC
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