Global manufacturer enhances customer experience with automated workflow
Quaker Houghton’s business is to make other businesses run better by optimizing their processes, reducing their costs, and advancing their safety and sustainability around the fluids they use to make, roll, cut, or cast metals. The manufacturing processes for which its customers use Quaker Houghton’s fluids are precise and sophisticated. If anything’s just a bit off, it can show up on the customer’s shop floor in the form of chemical deposits on a machine, foam in a central system, or defects on steel or aluminum sheets.
The first step in resolving these issues to the customer’s satisfaction is getting the right samples and information to the right lab—Quaker Houghton has nearly 20 of them around the world—to conduct experiments and analyses. But it could take a flurry of emails within the company to determine where any particular request should be directed, and the efficiency of email-driven processes are notoriously uneven. The existing process required additional time of lab managers to locate and organize data in order to fully understand the overall demand.
Quaker Houghton wanted a workflow solution to address these needs and considered its options. Some familiar tools it might have used were no longer supported, others were too expensive. Quaker Houghton chose Nintex.