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Genesis Energy increases process consistency and saves time

The utility and natural gas company reduced inefficiencies and standardized processes through Nintex Process Manager

As Genesis Energy brought its externally contracted contact center in house, it implemented Nintex Process Manager to avoid losing important corporate knowledge. Additionally, the organization was searching for a way to remedy its murky processes. With no clear divide between high- and low-level steps, it was difficult to tell where one process level stopped and the next began.

To address process issues and increase consistency across the organization, Genesis Energy turned to Nintex Process Manager.

Genesis Energy
Capabilities Used
Process Manager

Who they are

Genesis Energy is a New Zealand state-owned generator and retailer of electricity, gas and LPG to commercial and residential customers. It is New Zealand’s largest energy retailer with 670,000 customers and more than 1,000 employees.

What they need

A method to accurately document and standardize processes across the organization, along with a system for continuous improvement.

How they did it

Introduced Nintex Process Manager to standardize and simplify processes.

Genesis Energy improves consistency and standardizes processes

After initially implementing Nintex Process Manager to retain corporate knowledge, Genesis Energy quickly saw the value of using the process management software for other purposes. The company viewed Nintex Process Manager as a way to increase consistency, save time and improve documentation. With assistance from the Nintex Process Manager training and support team, Genesis Energy soon rolled the platform out to other departments including trading and wholesale, IT, and health and safety.

Nintex Process Manager simplified processes and saved time across the board. It reduced complex procedures down to seven or eight steps, eliminated geographical process differences and provided a high-level overview of the business. Having a centralized knowledge base created a launchpad for further process improvement. The process mapping software also had the benefit of being flexible and able to document almost any business scenario.

Taking on any major new system is a big risk for a business, so timely, effective support is crucial. Nintex Process Manager has an outstanding support and account management team. There is a real proactive commitment to support us.
Howard Follas Nintex Process Manager Specialist, Genesis Energy
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