Genesis Energy increases process consistency and saves time
The utility and natural gas company reduced inefficiencies and standardized processes through Nintex Process Manager
As Genesis Energy brought its externally contracted contact center in house, it implemented Nintex Process Manager to avoid losing important corporate knowledge. Additionally, the organization was searching for a way to remedy its murky processes. With no clear divide between high- and low-level steps, it was difficult to tell where one process level stopped and the next began.
To address process issues and increase consistency across the organization, Genesis Energy turned to Nintex Process Manager.