City of Karratha standardizes with intelligent process automation

To support its expanding services and growing infrastructure multiplying population, the City of Karratha adds new members that need to informed of operations and procedures quickly. Using Nintex Promapp®, the City of Karratha council members developed an onboarding and training program designed to get new hires up to speed.

New projects continue to sprout for this western Australian city and Henry Eaton, the council’s manager of governance and organizational strategy says “Before Nintex Promapp®, staff were relying on each other, existing procedures or drawing on past experience for process knowledge – processes were either incorrect, out of date, inefficient or worse, noncompliant for local government operations”

Employees onboarded faster than before


location for all company procedures

Compliant local government operations

City of Karratha
Capabilities Used
Process Mapping

Who they are

The City of Karratha is one of the four local government areas in the Pilbara region of Western Australia. It covers an area of 15,882 square kilometres and serves over 20,000 people

What they need

The City of Karratha adjusted when their previously quiet part of the world was booming as families flocked to make the most of the mining resources.

How they did it

The City of Karratha selected Nintex Promapp to achieve process excellence across their organization and support rapid growth.

Pressure on City of Karratha to show increased efficiencies

As demands on the council increased so did its risk, until they ensured only approved, updated processes could be accessed and followed with Nintex Promapp.

The process mapping features of the Nintex platform have helped the City of Karratha standardize processes and make sure staff are following the approved method, rather than bringing in their own ways that don’t suit the operations of our organization.

Nintex Promapp has helped us consolidate those processes and make sure staff are following the approved method, rather than bringing in their own ways that don’t suit the organization.
Henry Eaton, Manager of Governance & Organizational Strategy, City of Karratha
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