The leaders at your company are having strategic conversations about AI and the future shape of digital work. But how do you get from a strategic conversation to an actual use case? By asking how AI can improve user’s daily lives, right now.
Recently, I was speaking with one of our customer champions about AI use cases with regard to Nintex, and they gave me a very practical example: an AI chat experience with a PDF document. Essentially, they wanted their users to be able to ask questions about processes directly within their policies and procedures manuals. That way, they could quickly answer any questions or concerns while onsite with a client. And with a library of prebuilt components that make it easy for users to read and enter data that “talks” with an API, Nintex’s a great fit for building this type of experience.
So, let’s talk through some of the details of this use case and why it’s helpful, and then we can get into the elements of the solution and how Nintex Apps makes it fast and easy to set up.
Selecting the right tools
As anyone who has ever browsed through a user manual or policies and procedures document knows, it can be hard to find the exact information you’re looking for – and if you don’t know the exact wording, ctrl+F will only get you so far. It gets even more frustrating if you need the answer ASAP. With today’s AI capabilities, however, users can “chat” with these often-lengthy documents and get the required info within seconds.
Users wanted quick, verified answers from company procedures and policies with regard to processes, best practices, compliance, etc. Because we’re trying to deliver a better experience than what a typical document search can offer, and because we can’t know what the users are going to ask, a generative AI model would be best. Large language models (LLMs) like ChatGPT are trained on this kind of content, and would allow users to enter prompts and/or describe what they need using everyday language.
One promising generative AI option for this particular use case was ChatPDF. This third-party tool is a freemium product that allows users to chat with either a self-uploaded or cloud-accessible PDF. The solution is powered by OpenAI, the company behind ChatGPT and DALL-E 2. More importantly, ChatPDF offers an API that allows for integrating its service into a Nintex app.
However, there were a few limitations associated with ChatPDF. For one, it only supports chat with one PDF at a time. In addition, ChatPDF can access files via a URL, but can’t navigate complex folder structures. Finally, it only works with PDFs, not videos, photos, or other content.
But our goal was really just to prove out the concept, and these limitations weren’t a major barrier. We ultimately decided to go with ChatPDF for a few reasons. First and foremost was API accessibility – there are a number of PDF chat products out there, but ChatPDF has API documentation that made it easy for us to connect to in a Nintex page. (Pro tip: when evaluating possible Nintex solutions, check platforms’ and services’ documentations. If the API is well-documented, chances are you can turn that data into a great Nintex page.) Second was security: ChatPDF files can be uploaded and locked with a password, and with Nintex, builders can securely embed credentials so that only authorized users can chat with the PDF. Third, responses from ChatPDF list the page in the document where information is pulled from. This is important because it means that the information can be verified.
And finally, ChatPDF offered a minimum viable product (MVP). Both the API for ChatPDF and security model are fairly basic – but in this case, less is more. We were looking to prove out a concept and decided to choose the fastest route. For an enterprise solution, other products with broader functionality may be a better fit.
Additional applications: the sky’s the limit
The above is just one potential use case for AI + Nintex Apps. You can create something similar for employees to look up key HR information within company manuals, for sales reps to ask for the next steps in your chosen sales methodology, or for partners to find the customer messaging they need. Really, the possibilities are endless!
Want us to guide you through combining AI capabilities with your Nintex applications, or have an idea you’d like to implement? Contact us today.
