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Optimize your customer complaints and feedback process
In this digital age, customers regularly turn to social networking platforms to air their grievances, ask questions, and provide feedback on products. It’s not only vital to keep track of mentions of your organization’s name across these platforms, but to capture that feedback or complaint and resolve it as soon as possible.
Learn how you can use Nintex K2 to intelligently automate your complaints and feedback process. K2 monitors external content sites like Twitter and dynamically allocates tasks based on your team’s workload to respond to customer feedback quickly and effectively.
In this session we will cover how to:
- Integrate K2 with multiple social networking platforms
- Automatically trigger a workflow based on mention of your organization’s name
- Dynamically allocate work to your team based on active workload