Improve customer
service processes

World-class customer service depends on highly responsive call centers capable of responding and resolving customer issues quickly. Automating call center processes fuels increased productivity, allowing businesses to streamline operations and ensuring tickets are resolved in a timely and efficient manner.

Increase call center efficiency

Optimize call center processes

Automation allows your business to forecast call volumes, make service level adjustments, and schedule call-center tasks. Create a knowledge-base for staff to record, research, and resolve relevant issues. Eliminate lost time and money caused by inconsistent customer service.

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Capture customer feedback

Survey results from customers, partners, or employees provide organizations with invaluable information, yet paper-based surveys can be lost or thrown away. Automating surveys and feedback ensures critical insights are captured digitally and delivered to the right people.

Enhance engagement and communications

Streamline document management, protect confidential data, and reduce paper-based communications. Creating clear, targeted messages that increase audience awareness will help organizations build trust and develop a stronger sense of customer loyalty.

Improve customer service

An automated workflow to capture customer information, route tickets, update ticket status, and integrate with knowledge bases to provide faster and more accurate responses.

Automation driving better customer experiences

Bring the Nintex Platform to your business