MISL uses automation to deliver time and efficiency gains with Nintex
Creating an automation Center of Excellence allows citizen developers to build their own automation processes
The automation COE team is moving towards a citizen developer model. By focusing on enabling and supporting teams the goal is to help them upskill their automation capabilities so they can build their own automations. Key teams were targeted initially to join the automation community. Automating insurance claims processing in the Contact Center was an area that quickly achieved measurable success. By removing manual data processing from the claims process MISL achieved a time-saving equivalent to an eight-person reduction in FTE headcount.