Kuwait International Bank deposits annual savings with workflow

Customers now get responses to their applications for credit cards in an hour; it used to take three days. Loan applications are handled in two days, down from two weeks, a time savings of 80%. Customer service requests—for example, to address a transaction issue at an ATM—are handled more accurately and more promptly as well. The bank uses Nintex to integrate internal services with its omnichannel customer service, so call center agents can access resources in a range of departments to satisfy customers.

On the employee experience side, the bank uses Nintex Workflows to speed and automate internal processes so employees can complete their work with less effort and greater accuracy. Nintex helps to ensure that the correct steps are taken in the correct order, reducing the need for rework. And because there’s complete transparency into the progress and status of workflows, managers have a better, fuller understanding of which processes, and employees, are working smoothly and which can benefit from intervention.

As the bank’s needs have grown, its use of Nintex has grown far beyond that first use as a workflow engine. Now, the bank is preparing to adopt Nintex RPA® to help fuel its digital transformation.