Extraco Banks invests in customer experience with Nintex RPA
Founded in 1902, Extraco Banks is the largest and most comprehensive independent financial institution in central Texas with more than $1.5 billion in assets and 120,000 customers. The bank has adopted a lean culture focused on eliminating waste and improving processes. In recent years, Extraco realized the need to implement new technologies to stay on the cutting edge and to compete with larger national banks – including investing in process automation tools.
One of the bank’s most manual processes was approving remote deposit capture (RDC) requests. Extraco’s call center team was responsible for reviewing RDC requests in addition to fielding customer calls and questions. The manual approval process for RDC requests took five to seven minutes for each request. With Nintex RPA, Extraco Banks has now automated the entire approval process, saving the bank an estimated 1,200 hours a year.