ANZ Bank digitally transforms paper-based systems with Nintex Advanced Workflow
Processes 30% more loan applications per month
As the fastest-growing bank in Indonesia and one of top 50 banks in the world, ANZ knew its rapidly increasing transaction volume would eventually overwhelm its existing business processes and workflow
Like most banks in Indonesia, ANZ manually handled document submission and verification. Customers filled out paper loan applications and supporting documents, then delivered them to bank branches by mail or courier. Branch officers traveled to the bank’s headquarters or used postal mail, email, and phone calls to submit loan documents for verification. Lost or inaccurate documents created more emails and phone calls.
Additionally, ANZ must adhere to strict verification and financial regulations, including the Foreign Accounts Compliance Act. This act requires that all banks outside the United States provide key information about U.S. clients, including citizenship validation, to the Internal Revenue Service–a complex yet crucial process.
ANZ needed to streamline their business processes across day-to-day transactions and meet compliance requirements. The bank chose Nintex partner Ebiz Cipta Solusi to automate authentication, approval and compliance processes based on existing Microsoft SharePoint and SQL Server installations, with the addition of Nintex Advanced Workflow and Modern Forms.