IT Support Engineer I

Bellevue, WA

You want to change how work gets done.  We’re here to help you make that happen.  We improve the way people work through process management and automation.  Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.

As part of a global IT Support team you will be the first line of support and contact for your coworkers. Our goal is to provide exceptional customer service and support to our enterprise end-users, including but not limited to all aspects of end-user device management and desktop application support. You will be a key participant in a follow-the-sun support model that will take advantage of coverage across multiple time zones to provide quicker solutions to the enterprise. You will ensure technologies used by enterprise end users are functioning at peak levels and work to improve and enhance the end-user experience by preventing problems before they occur. You will work with other experienced IT Support Engineers as well as key members of the business to solve complex and interesting business problems related to end-user technology.

Your contribution will be: 

  • Provide tier 1 support for enterprise end users for all technology related needs
  • Monitor ticketing system consistently and progress, escalate and resolve tickets efficiently using documented processes and critical thinking
  • Use incident classification guidelines to escalate high and critical priority tickets properly using the IT incident management policy
  • Handoff any unfinished tickets to next Support Engineer on-shift
  • Assist with user onboarding procedures, including account setup, hardware setup/deployment, desk setup and user training
  • Manage our antivirus software to remove any active threats and ensure our endpoints are secure
  • Contribute to the Global IT Support knowledge base by frequently updating, retiring and creating articles
  • Procure and configure required hardware for end-users
  • Support and maintain IT-owned hardware, including proper decommissioning according to our SOC2 requirements
  • Manage and track IT assets using asset management system
  • Support and maintain AV equipment in all areas of offices and externally as requested
  • Continuously improve support operations – analyzing operational data and use end user feedback to reduce downtime for end users, improve service turn time, and prevent end user incidents
  • Participate in team projects and provide timely and complete deliverables
  • Stay current with related technologies; recommend ways for Nintex to improve productivity and reduce cost

To be successful we think you need:

  • BS degree in Information Technology, Computer Science or equivalent
  • Microsoft Certifications (MCSA, MCSE) and/or A+ advantageous

How we operate:

Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:

  • We deliver on our commitments. We focus on a few key priorities and ensure we deliver with quality every time…..on time.
  • We don’t wait. If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.
  • We operate with respect and consideration. We will move fast and deliver…and, we will do it the right way.

At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.

Unleash your potential.  Apply today.

Nintex participates in E-Verify for work authorization.  We are an Equal Employment Opportunity Organization.