Earlier this year, companies raced to enable remote working solutions that would allow them to maintain business continuity and employee productivity ahead of the ensuing lockdown. While many took great steps in digital transformation, the journey isn’t over. There’s plenty still for companies to do to increase employee productivity and maintain business continuity in this age of uncertainty.
In our recent webinar, we had the good fortune to speak to some of these companies first hand, discussing the journey they’ve taken over the last few months and the steps that still remain as global lockdowns begin to ease. One of these companies, Zoom was particularly insightful – since they’ve become the face of the remote working shift. In this blog, we discuss some of the insights we learned about the world of work today and what that means for the future.
Working well from anywhere
The remote working solutions that companies enabled earlier this year, including videoconferencing, remote machines, and VPNs, were a specific solution to an acute problem. For many, it meant that they could easily transition into a world of remote work, ensuring employee productivity and business continuity during a difficult period.
But making remote work sustainable long-term is a different challenge. Enabling online chats and conference calls is one thing, but how do you make sure that your existing business processes, workflows, and tasks are seamlessly transferred to the remote working world? How do you ensure your business not only works from home but also works well?
Reducing delays and barriers
When working remotely, processes often take longer and encounter more bottlenecks. Informal conversations around the water cooler make a big difference in how processes progress in the office, and it’s important to take this into account when working remotely.
The right process technology can help plug gaps and eliminate bottlenecks, by establishing a clear order of tasks within common processes and ensuring they can be quickly and efficiently completed. Tasks like approvals, edits, and sign-offs needn’t suffer from the move to the home office.
Removing unnecessary tasks
When working remotely, keeping up with the high volume of messages, emails and a quick catch up calls can be a task in itself, meaning everyone has to work harder. Many workers are struggling to get the same amount and quality of work done as before.
One way of improving this is to remove the number of unnecessary, manual tasks. Jobs like signing documents, sending invoices, and data entry can be automated using technology like e-Signatures, document generation, and robotic process automation. With fewer unnecessary tasks, workers will have more time for collaborative and value-adding work, both at home and in the office.
Boosting collaboration with information
Effective information sharing is also a vital way of boosting employee productivity. When working from home, it can be a challenge to always find the documents and information you need to effectively do your job.
That’s why effective workflows and processes are so crucial. With clear guidelines for where documents should be saved, in which format and with whom they should be shared, you can ensure important information doesn’t slip through the cracks. And by automating much of the work involved with getting this information into the right place, you can also ensure that the process is quicker, easier, and more reliable.
Better employee productivity in action
The videoconferencing platform Zoom has been one of the most prolific companies to emerge during this pandemic. As companies and individuals found a need for virtual collaboration, Zoom calls became all the rage. But the way they’d been working until very recently before the pandemic wasn’t set up for the vast amount of new orders and customers they were about to receive.
Before the pandemic, their order management process was largely based around manual processes, including email and spreadsheets. Shortly before the pandemic, however, they moved to a combination of Zendesk and Salesforce to manage customer orders and information. Though that helped, there was still a vast amount of manual work involved in processing new orders and addressing any relevant follow-ups. This was taking up a considerable amount of employees’ time and meant that the processes struggled to scale when needed.
Automating the Zoom boom
So, working with the experts at Nintex, they developed a solution to automate many of these previously manual tasks. Now, when a new order arrives, a workflow is triggered that ensures the right information is saved into both Zendesk and Salesforce. 90% of orders and 100% of confirmation emails are now managed by this system.
Since the pandemic, Zoom’s business has increased fivefold, in a phenomenon that’s become known as the ‘Zoom boom’. Despite that, they’re now able to manage all of these interactions more efficiently and cost-effectively than ever before.
- Automated processes mean confirmation emails are sent out and data entered into the CRM automatically. This means processes can move faster and more efficiently.
- Employees also have more time to spend on more important tasks, rather than entering data and sending emails.
- The automated workflow ensures that the right information makes its way to the right location every time, without unnecessary manual oversight.
With help from Nintex, Zoom has managed to ensure increased employee productivity during this period and has capitalized on the uptake in business efficiently and sustainably. Their transformation is a model for any company looking to adapt to the changing circumstances and forge a new path into the future.
If you want to discuss how Nintex can help you increase employee productivity and enable sustainable business growth, start your Nintex trial today. Or check out further examples of companies adapting to remote work in our recent webinar.