Sparebanken Vest unites branches to eliminate “60 ways to do the same thing”
Sparebanken Vest has been providing financial services to private and corporate customers since 1832. With 54 branches in western Norway and 800 employees, the company struggled with disparate processes, with one team leader noting there were “around 60 different ways to do the same thing.”
The bank conducted a competitive evaluation of several process automation solutions and selected Nintex K2 Five for its simple integrations with Microsoft solutions.
To date, more than 50 Nintex K2 Five solutions have been developed covering everything from mortgage and credit card applications to change of address requests. Front-office employees can now spend more time with customers, delivering a more personal service with the added opportunity to sell financial products.