Accelerating bank processes to deliver exemplary customer service
Icelandic bank Landsbankinn has shaved up to 4 days from key internal processes, allowing it to operate more cost-efficiently and deliver an improved service for its 143,000 retail and corporate customers.
Landsbankinn’s vision is to be exemplary in everything it does. As the largest bank in Iceland, it aims to continually enhance the satisfaction and loyalty of its customers and improve its operational efficiency—and it is achieving both these goals through the use of K2 Software. To date, the bank has developed over 40 automated solutions that are delivering faster, more convenient services for customers, as well as improving the cost efficiency of back-office banking and HR operations.