Today, I opened our inaugural InspireX conference in Las Vegas with an overview of the workflow management landscape and what it means for Nintex, its partners and its customers.
Simply put, automation allows innovation.
For those who missed it — or who took it all in but want a recap — I’ve compiled the five insights from my InspireX keynote that I think are most important for our industry and that align with the concept of digital transformation.
1. Are you ready to function at two speeds?
Gartner calls it bi-modal IT, and it’ll be standard operating procedure for tomorrow’s successful companies seeking digital transformation.
The first speed is traditional: Core IT infrastructure, designed for stability and resiliency.
The second is modular and flexible, so you can act and react more quickly and put ideas through a rapid test-and-learn process.
2. What’s the secret to “test and learn”?
It’s so fundamental to business today, you need to know what it means to actually engage in a test-and-learn approach. What are the components? In my opinion, these are the three most critical:
- Designate small teams for test-and-learn projects so they can quickly make decisions and, if needed, change course.
- Embrace failure. This is the learning part. Not only should you expect to fail, you should be thankful when it happens. Failure teaches you what to do better.
- Choose the right leaders on both sides of the IT and business relationship. Business executives need to be comfortable with technology, and IT leaders need to have a mindset that extends beyond technology to encompass the drivers and processes of business performance. Strong communication is important.
3. What makes technology transformative?
The technologies that have reshaped our world have a few common attributes. What are they? How can you spot — or develop — the next digital transformation solution? Focus on these qualities:
- Agile – It enables you to do effective and low-cost targeted experiments.
- Hybrid capable – It enables you to run on-premises and in the cloud.
- Connected & heterogeneous – It enables you to run across any environment.
- Mobile – It enables you to access it anytime, anywhere.
4. Can you bridge the gap between front office and back office?
Nearly three-quarters of the staff supporting a customer’s experience work in the back office.
To give customers the best experience possible, then, you need to connect the work you do in the back office to the work you do in the front office. This often means creating bridges across products, such as Microsoft and Salesforce.
In fact, it’s exactly those bridges that motivated Nintex to acquire Drawloop last year. Combining Nintex workflow automation with Drawloop’s document-generating ability, in the Salesforce environment, unifies the work of sales and service professionals, which pays off as faster and more fulfilling experiences for customers. Compelling motivation for any digital transformation solution.
5. What’s next for Nintex?
We are pleased to be part of every company’s digital transformation.
I was excited to discuss the Nintex Workflow Cloud. It embraces our prior expertise and technology, and enhances it with extended architecture, flexibility, function and openness. We’ve been working on this for the past two years. It will improve the way you work from any environment. More to come on our cloud architecture in the second half of 2016.
We’ve already begun expanding on what we can do with Drawloop, using its API to develop our new Document Generation Action for Office 365.
We also introduced Nintex Hawkeye Analytics, a new capability to know more about your workflows. Nintex Hawkeye Analytics provides actionable business insights into your digital workflows and your Nintex data. With Hawkeye, enterprises can get a detailed look at the effectiveness of their workflows and the value of information to workflow participants and the enterprise overall. Hawkeye is an explicit attempt to do for process analytics what we have done for process automation.
You can trust that we’re always looking for more ways Nintex can be useful and with that in mind, we’re creating Nintex Xchange. It’s a new gallery through which customers and partners will be able to access Nintex UDAs, templates, solutions and more. We’ll offer these assets in collections, categories and industry solutions to make it easier for the community to build and deploy solutions faster.
Our business, and that of our customers and partners, is changing faster than any of us ever imagined. But there are strategies and perspectives that can help us all stay on top of or even ahead of the wave, rather than tumbling underneath.
I thank all of you for joining us today as we continue on this innovation journey together.
To sign up for your 30-day free trial of the Nintex Workflow Platform, click here.