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SSON State of the Global Shared Services Industry Report 2020

Each year, Shared Servicing and Outsourcing Network (SSON)  dives deep into the survey data to bring you highlights, lowlights and key ideas regarding where you might focus your process efforts. Critically, we are now the same distance from 2050 as we are from 1990, when Shared Services was born – an excellent basis for defining the new ‘Shared Services of the future’.

The survey this year asked top discussions such as: Where do you stand on cloud? How much is RPA integration costing you beyond cost of license? How do you see your career progressing? What’s your data strategy? (Do you even have one?)

Download the report now to learn about:

  • Preferred operating model, expanded scope, new location strategies and the changing nature of work
  • Data, process insights and cloud-driven agility
  • Expanded integration of robotics and AI technology
  • Talent management and new skills being developed