Join us for insights from industry peers and experts into operational excellence

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Leadership Insights: Executive Lunch - Sydney

The Bentley
27 O'Connell St,
NSW 2000
March 9th
12:00 PM - 3:00 PM AEDT
Registration opens at 11:30 AM

Driving Change: Bridging the gap between design and reality for operational excellence

A common scenario usually plays out when designing or implementing a new process or system, where project teams get feedback from the business units saying “this is not what we wanted” or “this is not going to work”. Driving change and improving a process at an organisation is hard, and it’s even harder to maintain the change and ensure it drives positive impact for the business.

We’re excited to have Sara Zhou from Western Sydney University join us at our executive lunch event to share her insights. As Manager of Business Improvement at the University’s Office of Strategic Project Implementation and Improvement, she takes a data-driven approach to develop and execute innovative solutions that increase productivity, drive operational excellence, and deliver optimal customer service experiences. Join us to hear about the operational challenges the University has encountered when a process design hits the ground running, and the success stories to overcome these challenges to reach the desired operational outcomes.

Register now to secure your seat at this exclusive in-person event and be a part of the discussion on how to bridge the gap between design and reality for operational excellence.


Sara Zhou

Sara Zhou
Manager, Business Improvement, Office of Strategic Project Implementation and Improvement, Western Sydney University

Kae Hum

Kae Hum
Head of Existing Business - APAC, Nintex