Leadership Insights: Executive Lunch - Sydney

March 9th
12:00 PM - 3:00 PM AEDT
Registration opens at 11:30 AM

Driving Change: Bridging the gap between design and reality for operational excellence

A common scenario usually plays out when designing or implementing a new process or system, where project teams get feedback from the business units saying “this is not what we wanted” or “this is not going to work”. Driving change and improving a process at an organisation is hard, and it’s even harder to maintain the change and ensure it drives positive impact for the business.

We’re excited to have Sara Zhou from Western Sydney University join us at our executive lunch event to share her insights. As Manager of Business Improvement at the University’s Office of Strategic Project Implementation and Improvement, she takes a data-driven approach to develop and execute innovative solutions that increase productivity, drive operational excellence, and deliver optimal customer service experiences. Join us to hear about the operational challenges the University has encountered when a process design hits the ground running, and the success stories to overcome these challenges to reach the desired operational outcomes.

This session is ideal for leadership professionals to share knowledge, expertise, and experience to guide all of us on our journey in a more digital world.

Registrations have now closed as we’re at capacity. If you would like to join the waitlist or find out more about similar events in other cities, please contact Lynda O’Neill.


Sara Zhou

Sara Zhou
Manager, Business Improvement, Office of Strategic Project Implementation and Improvement, Western Sydney University

Kae Hum

Kae Hum
Head of Existing Business - APAC, Nintex