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Continuous Process Improvement

SSON Report: A Catalyst for Digital Transformation

Continuous Process Improvement (CPI) is the ongoing improvement of processes through incremental changes, often following an iterative approach to process design that allows for benchmarking, feedback and adaptation.

This report from the Shared Servicing and Outsourcing Network (SSON) touches upon the fundamentals of CPI for Shared Services, and explores how digital transformation efforts can be enriched, extended and improved upon by using the Shared Services framework.

Download the report now to learn about:

  • The core components of the Continuous Process Improvement Cycle
  • Where CPI can improve transformation challenges
  • Using lines of business instead of IT departments for digital transformation