Dynamic content-sharing workflow solution enables quick attention to customer needs
To serve its customers, STIEBEL ELTRON maintains five manufacturing plants and 24 subsidiaries. Protecting customer and internal data while keeping clear track of project details are key to an efficient and profitable operation.
The company sought to create an on-premises file-sharing solution that would allow them to share large video and image files with external partners and customers. Sebastian Schoppe from the IT Organization at STIEBEL ELTRON explored the development of collaboration sites using SharePoint, but realized that it was cost-prohibitive, time-consuming, and without adequate transparency.
He searched for a solution that STIEBEL ELTRON could design themselves without having to write code. That solution, introduced by IPI GmbH, was Nintex Forms and Nintex Workflow.
Since 1924, STIEBEL ELTRON has produced energy efficient water heating with the invention of the coil immersion heater. The company has expanded into renewable energy and engineering solutions that are offered in over 120 countries and are manufactured at five production facilities. STIEBEL ELTRON employs 2,900 people worldwide.
Preferring to retain control of shared data, STIEBEL ELTRON sought out a self-hosting solution that would also allow them to eliminate paper-based processes.
Nintex Workflow and Forms created a dynamic and secure content-sharing solution with self-archiving and time-limited Active Directory access that increased transparency and standardized communications.
Nintex creates external file-sharing option for employees
Nintex offered much-needed transparency as to what information was being shared and with whom. Standardized communications processes keep information from getting lost in email. Schoppe says this allows decisions to be made much faster. In addition to an easier and more intuitive user design, Schoppe took advantage of Nintex’s user-friendly forms, especially appreciating their dynamic content abilities.
When STIEBEL ELTRON needs to share information with an external customer, an employee can request a temporary file-share using a Nintex Form. The form initiates a Nintex workflow that automatically creates an internet-accessible folder in STIEBEL ELTRON’s site collection library, as well as an Active Directory (AD), account for the external customer, which sends the customer a message with necessary credentials. The Nintex workflow assigns permissions allowing only internal employees and the external customer to share content from big data to video. After a pre-defined timeslot, the content is archived automatically and the external user’s account is deleted.
The status of each workflow is visible at all times, offering “perfect usability.” Schoppe says the company is seeing “immense” savings of up to 50 percent through replacing paper-based processes with Nintex. “Introducing Nintex resulted in a big advantage in terms of a high degree of transparency in the processes,” he says.
50 percent time-savings through replacing paper processes
Provided transparency and tracking
Increased company’s ability to respond flexibly to customer needs
Nintex products offers good solutions to react to customers’ requirements with fast, effective flexibility while remaining cost-effective