Simplifying complex processes to keep the community safe
The New Zealand Fire Service (NZFS) responds to emergencies and dedicates a significant amount of resources to preventing fires through education programs, community outreach efforts, and working with building owners.
The organization relied on paper-based processes that had become essential to the operation of NZFS. Documents and essential data were routed by hand for input and approvals, then stored in a wide range of place.
“There was a lack of information flow between people and processes,” says Lesley Jones, senior business analyst and project manager. “Valuable information could be missed, and often, we could not confirm that the data we had was the most current.”
To resolve these issues, NZFS turned to Nintex workflow automation solutions.
An enhanced level of service
We have very complex processes. One of the things I like best about Nintex is how configurable it is."