Nintex Partner WebVine builds workflow utopia as proof of concept

Onboarding solutions to improve data consistency planned through expansive process automation 

Australian energy company, Landis+Gyr, sought a new solution to put an end to their inefficient and time-consuming manual entering systems. Their old system led to inconsistent metadata in Active Directory accounts and did little to address all the back and forth with new employees, help desk tickets, and the “bits and pieces” of setting up a user account.

“Those numerous tasks could delay the onboarding of an employee,” says Eric Clark, Global Director of IT Infrastructure. Approvals could take weeks. It was a critical challenge that needed to be resolved.

Landis + Gyr called on technology solutions partner WebVine to architect a proof of concept that would clear away inefficiencies. 

Leveraging a hybrid SharePoint and Nintex on-premises solution, Landis+Gyr and WebVine pinpointed the exact help desk processes that cost time and productivity. After developing an initial series of forms -- New User, Change User, and Termination Forms -- the IT department processed 63 new user requests, 190 user changes and 37 disabled user accounts all within a 60-day window. While these actions might seem simple, they occupied a large number of help desk hours. 
Landis and GYR
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Products used by Landis+Gyr
Smart-grid and smart-metering company Landis+Gyr is an independent growth platform of Toshiba Corporation, with more than $1.6 billion in annual sales and 5,200 employees in 30 countries.

Business Situation

A lack of control, inconsistency and inaccurate metadata in Active Directory sparked the need for automated user provisioning. Help desk employees time was being wasted on time-consuming tasks administrative tasks.

Solution

Proof of concept promises to free up time for help desk employees by capturing information, submitting approvals, and disabling accounts. Automated onboarding solution also increases efficiency helping new employees put their talents to work. 

Workflow concepts prove significant value in both time and money 

Given that the Nintex forms would take a potential two-week slowdown down to an hour of automation, the Nintex solution could save as much as AU$1,870 per user event, or in the case of the last 60 days — more than AU$548,000.

Benefits

 Decreased provisioning time from one to two weeks to less than an hour
Decreased provisioning time from one to two weeks to less than an hour
 Expected to save $548,000 over two months in employee time
Expected to save $548,000 over two months in employee time
 Improved data consistency
Improved data consistency
We just know the Nintex solution is going to save a huge amount of effort and greatly improve our data consistency.

We just know the Nintex solution is going to save a huge amount of effort and greatly improve our data consistency."

Eric Clark, Landis+Gyr,director of IT infrastructure 

Nintex partner WebVine builds workflow utopia as proof of concept