Digital solution reduces documentation errors and enables rapid archived data retrieval
With a staff of only four people and a customer base of 10,000, the Lab Department of the Eagle River Water & Sanitation District has to be on its toes to keep up with demand. But the remote lab team struggled with paper-based processes.
Manual data entry, hand-written forms and traditional phone and email communication dominated their business processes. To locate the right materials, employees often had to comb through 10 years of boxed-up paper. “Our manual processes were not just time-consuming; they were expensive,” says Ed Trainer, IT manager of the district. “Every year, our processes ate up resources equivalent to a full-time employee.”
The district needed an easy way to streamline processes, reduce documentation errors and enable the rapid retrieval of archived data— quickly.
Drag-and-drop makes workflow creation easy
The organization turned to Nintex. The automation solution has helped the lab mitigate risk by ensuring that all future documents are electronic. Because the district must retain documents for 10 years, Nintex makes it easy for staff to quickly search for and locate documents.
“The drag-and-drop functionality of Nintex Workflow has made workflow creation truly simple for us. It’s such a relief to know we’ll never have to search through 10 years of paper to find information again,” Trainer says.
Our manual processes were not just time-consuming; they were expensive. It’s been a relief to know we’ll never have to search through 10 years of paper to find information again."