Government agency ends paper chase with Nintex

Digital solution reduces documentation errors and enables rapid archived data retrieval

With a staff of only four people and a customer base of 10,000, the Lab Department of the Eagle River Water & Sanitation District has to be on its toes to keep up with demand. But the remote lab team struggled with paper-based processes.

Manual data entry, hand-written forms and traditional phone and email communication dominated their business processes. To locate the right materials, employees often had to comb through 10 years of boxed-up paper. “Our manual processes were not just time-consuming; they were expensive,” says Ed Trainer, IT manager of the district. “Every year, our processes ate up resources equivalent to a full-time employee.”

The district needed an easy way to streamline processes, reduce documentation errors and enable the rapid retrieval of archived data— quickly.

Digital solution from Nintex reduces documentation errors and enables rapid archived data retrieval at Eagle River
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Products used by Eagle River Water Sanitation
Founded in 1996 and based in Vail, Colorado, the Eagle River Water & Sanitation District is a government organization overseeing public water and wastewater treatment systems across 54,000 acres in the eastern part of Colorado’s Eagle County.

Business Situation

The Eagle River Water & Sanitation District needed an easy way to streamline processes, reduce documentation errors, and enable the rapid retrieval of archived data— quickly.

Solution

Nintex Workflow and Nintex Forms enabled the Eagle River Water & Sanitation District to reduce manual processes and improve data retrieval.

Drag-and-drop makes workflow creation easy

The organization turned to Nintex. The automation solution has helped the lab mitigate risk by ensuring that all future documents are electronic. Because the district must retain documents for 10 years, Nintex makes it easy for staff to quickly search for and locate documents.

“The drag-and-drop functionality of Nintex Workflow has made workflow creation truly simple for us. It’s such a relief to know we’ll never have to search through 10 years of paper to find information again,” Trainer says.

Benefits

80% reduction in paper forms
80% reduction in paper forms
Almost 90% increase in workflow creation speed
Almost 90% increase in workflow creation speed
Ability to easily re-purpose workflows
Ability to easily re-purpose workflows
It’s been a relief to know we’ll never have to search through 10 years of paper to find information again.

Our manual processes were not just time-consuming; they were expensive. It’s been a relief to know we’ll never have to search through 10 years of paper to find information again."

Ed Trainer, IT Manager,Eagle River Water & Sanitation District