BC Ferries speeds up safety updates for smoother sailing

BC Ferries has 35 ships and 47 terminals in British Columbia, Canada. Their company mission is to provide safe, reliable and efficient marine transportation services that consistently exceed the expectations of its customers, employees and communities. Maintaining up-to-date printed policies and procedures on its ships and at terminals presented major challenges due to a laborious process of sign offs and confusion about who needed to approve what. BC Ferries wanted to revamp its manual methods for updating policies and procedures to consistently follow best practices and comply with changing regulations. They turned to Nintex and IT partner, itgroove, to streamline the approval process.

Whether it’s for a family vacation or a daily commute, more than 20 million people rely on BC Ferries to get to and from 47 destinations along the British Columbia coast each year. The company’s mission is to provide safe, reliable and efficient marine transportation services that consistently exceed the expectations of its customers, employees and communities.

Together, they developed several workflows, the first of which now supports the company as it revises and approves new policies and procedures. The workflow includes more than 340 steps and is used by hundreds of document authors and more than 50 approvers. In addition, employees now have a mechanism for quickly viewing recently updated information, helping ensure that they remain constantly aware of important safety and regulatory changes.

With Nintex, BC Ferries increased the efficiency of its workers by streamlining the approval process. Now they can quickly comply with key policy and procedure changes that supports its focus on safety for passengers and staff.