BC Ferries speeds up safety updates for smoother sailing

Nintex Workflow improves safety regulation compliance

BC Ferries has 35 ships and 47 terminals in British Columbia, Canada. Their company mission is to provide safe, reliable and efficient marine transportation services that consistently exceed the expectations of its customers, employees and communities. Maintaining up-to-date printed policies and procedures on its ships and at terminals presented major challenges due to a laborious process of sign offs and confusion about who needed to approve what. BC Ferries wanted to revamp its manual methods for updating policies and procedures to consistently follow best practices and comply with changing regulations. They turned to Nintex and IT partner, itgroove, to streamline the approval process.

BC Ferries
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Products used by BC Ferries
Whether it’s for a family vacation or a daily commute, more than 20 million people rely on BC Ferries to get to and from 47 destinations along the British Columbia coast each year. The company’s mission is to provide safe, reliable and efficient marine transportation services that consistently exceed the expectations of its customers, employees and communities.

Business Situation

BC Ferries had a time-consuming method of manually revising and distributing paper-based process and procedure information to its 35 ships and 47 terminals. As a result, this posed the risk that employees would not receive important safety updates in a timely manner.

Solution

The company worked with partner itgroove to implement an automated approval and publishing system based on Nintex Workflow, SharePoint Server 2010 and Muhimbi.

Streamlined, Automated Approval Workflows

Together, they developed several workflows, the first of which now supports the company as it revises and approves new policies and procedures. The workflow includes more than 340 steps and is used by hundreds of document authors and more than 50 approvers. In addition, employees now have a mechanism for quickly viewing recently updated information, helping ensure that they remain constantly aware of important safety and regulatory changes.

With Nintex, BC Ferries increased the efficiency of its workers by streamlining the approval process. Now they can quickly comply with key policy and procedure changes that supports its focus on safety for passengers and staff.

Benefits

Greater employee efficiency
Greater employee efficiency
Easy-to-find information
Easy-to-find information
Fast speed to market
Fast speed to market
Easy access to current, relevant information and policy is critical to make effective, consistent and safe operational decisions.

Easy access to current, relevant information and policy is critical to make effective, consistent and safe operational decisions. SharePoint Server 2010, Nintex Workflow and our friends at itgroove made this possible."

Rob Morrison, BC FerriesIT Manager