For shared services organizations process excellence is a key enabler for them to deliver against quality, productivity and efficiency targets. From managing global process variations and engaging teams to identifying the right RPA opportunities, there are many aspects shared services organizations need to get right to achieve process excellence.
Watch this Q&A with Rochelle Hood, SSON Global Head of Customer Analytics and Research and Richard Holmes, Promapp COO to hear how shared services organizations around the world are successfully tackling process excellence challenges including:
- Simplifying and standardizing SOP management
- Controlling and managing global process variations
- Identifying and exploiting RPA opportunities
- Introducing effective process governance
Global Head of Customer Analytics and Research, SSON (USA)
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