The danger of ignoring process in council

Lauren Raymond has worked in Council for 6 years in 5 departments across 9 different roles, each with its own set of [unspoken] procedures and [undocumented] operational guidelines. During which time, she learned first-hand the danger a lack of process has on council and why this needs to change.

Register for this webinar to learn from someone who has experienced the benefits of a process lead approach first hand, in-council and has since worked with several councils as a Promapp Implementation Consultant.

Lauren draws from her experience, sharing common hurdles, tips, recommendations, and lessons learned along the way.

Watch this webinar recording to learn how process management:

  • Reduced silos and encouraged staff to talk to each other
  • Encouraged cross-team collaboration and maximised productivity
  • Allowed all stakeholders to be heard and have input in processes that affected them
  • Increased consistency across council and improved the customer experience

Lauren Raymond
Senior Training Delivery Manager, Nintex

Watch On-Demand

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