The danger of ignoring process in council

Lauren Raymond has worked in Council for 6 years in 5 departments across 9 different roles, each with its own set of [unspoken] procedures and [undocumented] operational guidelines. During which time, she learned first-hand the danger a lack of process has on council and why this needs to change.

Register for this webinar to learn from someone who has experienced the benefits of a process lead approach first hand, in-council and has since worked with several councils as a Promapp Implementation Consultant.

Lauren draws from her experience, sharing common hurdles, tips, recommendations, and lessons learned along the way.

Watch this webinar recording to learn how process management:

• Reduced silos and encouraged staff to talk to each other
• Encouraged cross-team collaboration and maximised productivity
• Allowed all stakeholders to be heard and have input in processes that affected them
• Increased consistency across council and improved the customer experience