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Wyndham uses Nintex Process Discovery to streamline onboarding processes

Nintex Process Discovery allowed Wyndham Hotels & Resorts to successfully onboard La Quinta hotels ahead of schedule.

In May of 2018, Wyndham acquired the La Quinta brand. While that step enabled Wyndham to expand its market share, it presented some major challenges. Suddenly, Wyndham needed to rapidly onboard 900 hotels – requiring it to train those hotel employees on company-wide procedures, policies, and computer systems.

After years of working with Nintex’s RPA solution, Wyndham’s management team was aware that RPA could in fact help them efficiently onboard their new employees. They also knew that their first step was to decide which processes to automate – and that Nintex Process Discovery would enable them to quickly identify their most promising opportunities for RPA.

674+

work hours saved

Eliminated need and cost of hiring 500 temporary employee

900

hotels onboarded smoothly, on time

Company
Wyndham Hotels & Resort
Website
Industry
Entertainment / Recreation
Country
Capabilities Used
Process Discovery

Who they are

Wyndham Hotels & Resorts are the largest hotel franchising company in the world. With 20 brands, 15,000+ team members, and approximately 9,200 hotels across more than 80 countries.

What they need

After acquiring La Quinta, Wyndham needed to rapidly onboard 900 hotels and train those hotel employees on company-wide procedures, policies, and computer systems.

How they did it

With Nintex Process Discovery, Wyndham successfully completed the onboarding process for all La Quinta hotels ahead of schedule. In addition to accelerating that process, Nintex Process Discovery enabled Wyndham to save over 674 work hours and eliminated the need to hire 500 temporary employees.

Identifying the right processes to automate

Facing the challenge of choosing the best processes to automate, Wyndham turned to Nintex Process Discovery – both to streamline the onboarding of the La Quinta Hotels and to optimize the company’s processes more generally.

To start identifying the tasks involved in onboarding the teams that run La Quinta Hotels, Nintex’s discovery robots ran in the background on several employees’ computers during their onboarding process, recording key data on these employees’ activities. This information was sent to Nintex’s AI-powered analytics engine, which then identified the specific tasks involved in onboarding Wyndham’s newest employees. For each identified process, Nintex Process Discovery evaluated key metrics, provided an overall recommendation level, and generated an automation workflow.

Based on the information provided by Nintex Process Discovery, Wyndham decided which processes to automate in order to optimize the onboarding of all 900 La Quinta Hotels. Its team quickly imported workflows for these processes into Nintex’s RPA development studio, where they fine-tuned and tested the workflows before deploying them to Nintex robots.

We’ve been able to leverage the Nintex solution to actually increase revenue across the enterprise... And I believe this is an area that other people should really be looking at.
Scott Strickland, EVP and CIO, Wyndham Hotels & Resort
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