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Workflow keeps people and planet healthier

Northumbrian Water uses Advanced Workflow for Office 365 to promote water safety and regulatory compliance

Northumbrian Water utility provides drinking water and sewage services to 4.4 million customers in northeastern UK. It also tracks the physical condition of hundreds of chemical tanks. Some tanks might be underwater or 50 meters underground. Tanks that corrode can leak toxic chemicals that damage the environment and seriously injure people. They can also expose the utility to tens of thousands of pounds in regulatory fines and even higher civil damages.

One of the company’s most crucial uses for Microsoft Office 365 was to track the condition of chemical tanks. Tank status was tracked with spreadsheets and paper forms. It took time to route the forms and spreadsheets for upload to databases for analysis. Because they were offline or routed via email, forms and spreadsheets weren’t tracked, couldn’t be searched, and didn’t facilitate analyses. This caused delays in identifying and addressing potential safety issues.

Northumbrian Water prides itself on its environmental sustainability and safety records. A chemical leak due to inefficient tracking processes could be a disaster in more ways than one.

To avert a potential disaster, Northumbrian Water worked with technology partner, Synergi, to digitally transform and modernize their tracking processes. Synergi recommended the Nintex Platform for its deep integration with Office 365, mobile access, ease of implementation, and flexibility.

Finding success

weeks from start to finish


months saved in creating solution


saved in regulatory fines

Northumbrian Water, Ltd
Capabilities Used
Automation Cloud

Who they are

Northumbrian Water, one of the largest water utilities in the UK, supplies water and sewage services to about 4.4 million customers in northeastern UK. They also track the condition of hundreds of chemical tanks located underwater and underground.

What they needed

Northumbian Water needed a workflow and document management system that eliminated lag time between chemical tank inspections and reporting. To do this, the system had to be accessible via mobile devices in remote environments – including underground. An additional complication was managing permissions for suppliers and contractors without access to its enterprise network.

How they did it

In just two weeks, business users at Northumbrian Water and Synergi automated status tracking, reporting, and analysis using Nintex Advanced Workflow for SharePoint Online. Using Nintex App Studio, they created customized tracking forms accessible by remote workers using the Nintex mobile app. Remote workers can now upload tank status reports directly to SharePoint Online for easy, accessible analysis.

Workflow solution developed in two weeks

George Schley, Business Analyst at Northumbrian Water, worked with Synergi to automate reporting processes and customize the Nintex mobile app for remote Northumbrian Water tank inspectors. They created the entire solution in just two weeks, rather than the three months or more Schley estimates it would have taken using traditional technologies.

Using the Nintex via mobile devices, tank conditions are now recorded promptly and accurately. Field data directly populate a SharePoint Online database, where business analysts use front-end analysis tools to spot issues and address them more promptly than ever before.

Bottom line? The Nintex Platform helps Northumbrian Water maintain its physical infrastructure better, faster, and more safely than ever. Potential disasters—averted.

With Nintex mobile app for Office 365, our people can connect and access workflows in just about every way imaginable. It's fantastic.
George Schley, Business Analyst, Northumbrian Water
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