United BioSource Corporation expedites prescriptions with eSign

United BioSource Corporation (UBC) has provided patient support services for nearly 20 years. They work with partnering pharmaceutical companies to help patients overcome the administrative, financial, and clinical hurdles to starting and staying on complex drug therapies.

While drug companies make up UBC’s client base, UBC case managers render support services directly to individual prescribers and patients. Services provided by UBC, including co-pay card enrollments, nurse education services and similar benefits, are delivered as a free service to the patient and/or prescriber.

Reduces annual printing and shipping costs

Real-time document tracking and analytics

Estimated $50 saved per patient

United BioSource Corporation, LLC
Health & Life Sciences
Capabilities Used

Who they are

United BioSource LLC (UBC) is a leading provider of pharmaceutical support services, partnering with biopharmaceutical companies to make medicine and specialty therapies safer and more accessible.

What they needed

The paper-latent consent process left UBC with extraneous cost while impeding their ability to swiftly serve patients.

How they did it

Nintex AssureSign®’s open and flexible APIs afforded UBC with a signing process that secures patient consent within minutes.

Creating a signer-friendly process for patients

Challenge: Patients wait weeks for quality health services

In order for UBC to provide services, patients must first provide signed consent. Previously, when onboarding a new patient, UBC would receive a faxed enrollment form. When a patient and/or prescriber’s signature was missing from submitted enrollment forms, UBC immediately printed and shipped the required consent forms to the patient’s address, along with postage for return delivery.

However, despite round-trip rush delivery, completed forms typically took anywhere between 4-11 days to arrive back to UBC. This extended delay crippled UBC’s ability to swiftly deliver services to patients.

Additionally, shipping and printing costs left the pharmaceutical support provider paying upwards of $47 to obtain a traditional patient’s consent. The paper-latent consent process left UBC with extraneous cost while impeding their ability to swiftly serve patients.

Solution: Custom integration using Nintex AssureSign® APIs

Looking to innovate and create improved solutions, UBC recognized the need to expedite the patient consent process via an electronic solution. Not only did UBC require an electronic signature vendor allowing patients to rapidly consent to services, they also sought an eSign interface capable of seamlessly integrating with their existing software.

With Nintex AssureSign®’s easy-to-use API kit, UBC augmented their existing UBC Pathways™ Connected Health solution with a custom-built eSign integration, allowing case managers to use a single application. The ease of navigation does not end with UBC employees. Patients, too, are gifted with a simple and easy to use electronic solution to review and sign documents. From origination to completion, Nintex AssureSign®’s open and flexible APIs afforded UBC with a signing process that secures patient consent within minutes.

UBC’s custom eSign integration enabled case managers to send consent paperwork easily and electronically. eSignature transformed a 4-to-11-day process to just minutes on the hour, enabling case managers to often obtain consent before a patient’s welcome call is even finished. Yet, time was not the only thing saved after UBC adopted Nintex AssureSign® eSignature software. The pharmaceutical support enterprise no longer spends $47 per patient. Nintex AssureSign®’s unique pricing model empowers UBC to take advantage of competitive industry pricing, while simultaneously reducing annual printing and shipping costs.

The simplicity of Nintex AssureSign®’s eSignature design creates a signer-friendly experience—even for patients with limited exposure to technology. Real-time document tracking and analytics enable case managers to identify outstanding steps within a patient’s review and eSigning process, making proactive service effortless. Nintex AssureSign® enables UBC to rapidly provide life-saving services to their patients while lending them the security, power, and velocity of eSignature.

Nintex AssureSign® has one of the most helpful and customer-centric client services teams in the game. The response time is phenomenal; agents find an answer for us no matter what... these are simply the kind of people you want to do business with, period.
Jason Doiron, Director of Product Management, United BioSource Corporation
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