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Thrifty drives operational excellence with Nintex Promapp

Thrifty drives efficiency and transparency with Nintex Promapp

Thrifty experienced a smooth transition when updating their processes in an effort to gain optimal process management and control.

Before Nintex Promapp, the car rental company managed their processes with out-of-date and time-consuming practices. Using Promapp, the team gained a centralized view and control of all company processes. Teams were also motivated and engaged with the new system.

Improvement in Net Promoter Scores (NPS)

Instantly accessible processes in one place

Smooth implementation of new software

Company
Thrifty
Website
Industry
Transport
Country
Capabilities Used
Process Mapping

Who they are

Owned by the National Roads and Motor Association (NRMA), car rental company Thrifty New Zealand has around 150 staff taking care of operations and processes across 30 locations.

What they needed

The New Zealand Thrifty management team recognized the need to update their processes and the system they used to manage the rental of their cars. Everything they had was paper-based, time consuming and very out of date, and staff had no easy access to processes.

How they did it

The plan to upgrade the system they used for renting out cars could have been a tricky operation. Using Nintex Promapp, numerous operational processes were updated seamlessly.

Process mapping buy-in

Through monitoring and tracking, the organization can see that staff find the system extremely useful in their day-to-day activities – they’re checking in with the system, on average, more than 2,000 times a month.

Nintex Promapp makes it a whole lot easier to not only continuously improve, but to facilitate the smooth transition from one operating system to another.
Jackie Reid, Nintex Promapp Champion, Thrifty

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