Greater operational efficiency allows Standard Bank to dedicate more time to customers
Established in 1947, Standard Bank & Trust Co. is a $2.2 billion bank with 37 branches throughout Illinois and Northwest Indiana. The Chicago-based organization believes in helping to build up local communities through volunteer work, partnerships with schools, local hiring, and more.
As the business and their customer base grew, Standard Bank found themselves battling several business challenges that would require considerable manual effort to overcome. They needed a way to identify personal and business relationships for customers, as well as a method to address the dormant card processes for 10,000 cards each year.