Australian Bank transforms with BPM and RPA

Leading Australian bank uses Nintex Promapp and RPA to manage daily tasks

The organization first captured core processes on Nintex Promapp’s BPM platform, and then identified opportunities to introduce robotics to automate manual tasks.

Using Nintex Promapp gives them the ability to own and manage RPA activities within core processes. Although many organizations successfully implement the RPA steps, many struggle with managing the bots and processes. Teams and external consultants involved in the project appreciate the governance that Nintex Promapp enables, along with clearly outlined responsibilities.

Improved visibility and documentation of RPA activities

Increased governance for teams and external consultants

Easier maintenance and issue resolution when required

Company
Global Car Manufacturer
Industry
Financial Services
Country
Capabilities Used
Process Mapping

Who they are

An Australian bank using BPM technology adopted RPA into their workflow strategy to strengthen core banking processes for customers and internal teams.

What they need

The organization first captured core processes on Nintex Promapp’s BPM platform and then identified opportunities to introduce robotic process automation to streamline manual tasks.

How they did it

They started with five bots, and the ROI was so rapid (in some cases as short as a couple of months) that the RPA program was validated and resulted in further opportunities being explored.

Rapid ROI with RPA

Promapp gives the business team the ability to own and manage RPA activities within their core processes. The bank opted for a business-led model for developing the RPA activities – 90% of the effort and build time comes from their teams, not from external consultants or their IT department.

Nintex Promapp is also used to document what the bots are designed to do, significantly improving the visibility of RPA  activities. This ensures there is no ̔black box‘ scenario and allows for easier maintenance and issue resolution when required.

“Like most of us, dealers are busy. For processes to be useful, they need to be as simple as possible, with access to the right level of detail. Nintex Promapp delivers information in bite-size, easy-to-follow processes, and allows users to drill down into the layer of detail they need. This is a key benefit for us, which has impressed our regional managers.”

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