Ricoh Australia Simplifies Processes and Improves Communication
Using Nintex Promapp®, the global technology company streamlined operations and created consistent customer experiences
After acquisitions and expansion into new markets, Ricoh Australia had doubled in size, causing large changes in operations. A strong factor in the company’s success was its commitment to quality, which (along with compliance requirements) is overseen by an excellence group. This group relied on internally developed quality management software to manage processes. Unfortunately, the software couldn’t keep up with company growth.
The existing system was outdated, with information stored in several places and no clear-cut ownership of quality processes. With procedures, processes and forms scattered in different locations, Ricoh Australia found it difficult to maintain consistent operations. It turned to Nintex Promapp® as a solution for its process struggles.