Regional bank supports aggressive growth with RPA and workflow

The process that enterprise automation team chose to automate first was the bank’s outgoing wire transfer process for transferring money from an account in the bank to one somewhere else. It was paper based, requiring the teller to obtain a signed form from the customer, scan and copy it, put it into a ticketing system, verify the details, manually calculate exchange rates, rekey the information into another system, and watch for email approvals.

The bank’s IT team leveraged Nintex Workflow Cloud, Nintex DocGen®, and Nintex RPA to transform the process. Now, when the teller hits “submit”, Nintex forwards the data to Nintex Workflow Cloud, where Nintex DocGen® creates the completed form and Nintex RPA bots verify the customer’s identity and available bank balance, pull current exchange rates from a SharePoint list, and automatically calculate amounts in the specified currency. Nintex Workflow notifies the approver that a wire transfer requires their attention. The approved wire is processed for payment. Nintex RPA also moves the document into a centralized folder per wire, and then combines all the days’ wires and moves them to the bank’s centralized storage location, which is locally hosted.

The new, Nintex-based wire transfer process is a big time-and-money saver for the bank, mostly by eliminating the need to create tickets to track the process, minimizing the number of times the teller touches the ticket or rekeys data, and reducing errors and the time needed to correct them. Wire transfer orders are now ready for customers to sign in about a minute, down from several minutes previously, and they’re almost inevitably correct the first time, boosting customer satisfaction.