Regional Australia Bank Streamlines Lending Processes
Nintex Promapp® helped the member-owned bank simplify processes and improve customer experiences.
For Regional Australia Bank, operations were becoming more complex in the lending space. The bank was working with a number of organizational changes and had slightly different processes for different loan products, users and channels. This system lead to duplicate processes, with each one needing updates whenever something changed.
The ineffective process management caused administrative issues. Items were missed, and processes were slightly out of date. As the number of processes increased and updating them became more complicated, staff trust diminished. Regional Australia Bank implemented Nintex Promapp® to simplify administration and give teams more trust that they were following the correct process.