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Nintex helps Equilibrium to improve processes across the business

UK-based wealth management firm is using Nintex Promapp® to improve processes across the business.   

Equilibrium Financial Planning has over 25 years of history providing wealth and investment management services to clients in the United Kingdom. The organization is dedicated to serving its clients and developing long-term financial plans that positively impact their lives.

As Equilibrium’s client based grew over 1,200 managed accounts, the company recognized the need for structured processes in order to maintain the highest standard of customer service. The firm needed a documented approach to processes that would ensure processes were managed appropriately and executed consistently and accurately.

Achieved consistent client onboarding process and faster response times


estimated processes mapped and more than 200 published


process views and climbing

Equilibrium Financial Planning
Financial Services
Capabilities Used
Process Manager

Who they are

Equilibrium is an award-winning wealth management company that provides personalized financial planning and investment management services. Overseeing over £1 billion worth of assets, Equilibrium is committed to delivering exceptional service.

What they needed

The various approaches used by the company’s multiple advisors posed the risk of inconsistent customer service and costly mistakes.

How they did it

Equilibrium leveraged Nintex Promapp® to standardize and manage processes more efficiently, including client onboarding and document management while facilitating better communication across the company.

Investment in Process Management pays dividends for Equilibrium

Equilibrium required a tool for business process management that would allow them to efficiently control, manage and review processes in a way that fit the work styles of its team. The company selected Nintex Promapp® business process management and mapping, which allows the Equilibrium client management team to view processes in a visual and outline format. The ability to switch between a visual map and detailed process outline drove initial interest and was a major factor in the tool’s successful adoption.

Since implementing Nintex Promapp®, Equilibrium has mapped nearly 300 processes with over 200 processes published and in use. The tool is widely embraced across the firm, with more than 11,000 process views to date.

We are heavily regulated. If someone makes a mistake that costs a client money, we always put it right. We’ve found that mistakes made through poor understanding of processes can cost the business a lot of money.
Toby Ellington, Head of Systems & Processes, Equilibrium Financial Planning
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